Refund Policy

Every purchase is sold by an online reseller that is the merchant of record: Stripe in most countries, Paddle (Paddle.com Market Ltd) in the others. Checkout shows which one before you pay. The reseller pays the refund back to the payment method you used. This policy applies in addition to the reseller's own buyer terms.

You can ask for a full refund within 14 days of your first payment for a plan, of each yearly renewal of an annual plan, and of buying a credit pack. You do not need to give a reason, and credits you have already used do not reduce the refund.

Monthly renewals and payments older than 14 days are generally not refunded. You can cancel a plan at any time through cancel a contract and keep it until the end of the period you paid for. We also refund when something went wrong on our side, for example a double charge or a fault that kept you from using what you paid for.

A refund takes back the credits the payment bought and any bonus it earned, as section 6 of the terms describes. Credits already used stay used, and you owe nothing for them. To stop a plan from renewing, cancel it as well.

Write to lukas@brombach-technologies.de from the email address you paid with. For a purchase sold by Paddle you can also ask Paddle directly at paddle.net; for a purchase sold by Stripe, through Link. The money usually reaches you within 5 to 10 business days, depending on your bank.

Consumers in the EU also have a statutory right to withdraw within 14 days; see the right of withdrawal. This policy does not limit that right or any other right the law gives you.